Estates Management

The Estates Management Practice at Holtby Turner Executive Search caters for clients within the niche areas of residential management, higher education, healthcare and government. Instructions have been successfully delivered for PRS development companies, regeneration organisations and public and private sector operators in healthcare and education.

These are often strategic roles with responsibility for hugely varied portfolios and services provided for customers. A key focus is to ensure excellence in terms of user experience and to encourage customer loyalty. This is particularly so in the PRS, retirement living and hotels environments where customers are rather discerning and the market is particularly competitive.  

We also conduct market appraisals, salary surveys and competitor analysis studies as well as regular high level networking events aimed at these niche areas of the market.

To discuss your executive search, contact the Holtby Turner team on + 44 (0) 203 371 6680 or email contact@holtbyturner.co.uk

Director, Head of Residential Estates – Developer

Director, Head of Residential Management – Landlord

Estates & Project Director – Higher Education

Senior Estates Manager – Higher Education

Head of Property Management – PRS

Head of Acquisitions – Affordable Housing

Head of Estates – Iconic Sporting Venue

Head of Property Management (PRS)

The Brief

The client is the foremost PRS developer and operator in the UK. They identified a need to appoint a property management professional to mobilise and lead the operational strategy across a number of their PRS developments that were due to come online during the next 5 year phase. The person would be ultimately responsible ongoing management of these developments and provide the best services to customers occupying them

Our Process

Though we have worked with this client extensively across their construction, development and central operations departments, it was important to re-engage with a number of the senior executives and marketing team to understand their vision in terms of the live estates brand.

The Results

An individual who embodied the company’s commitment to ‘best in class’ customer care was imperative. We managed to secure a highly experienced and engaging professional who is now building a strong team of mobilisation and on-site customer care professionals.

Director of Estates and Capital Projects

The Brief

A leading London university with a particularly strong reputation in respect of their medical and dental research and schools, required a senior professional with a broad property and construction background to write and deliver the 10 year estates and capital projects strategy.

Our Process

We were involved at each stage of the process including diversity & equal opportunity monitoring, through identification and assessment of candidates, structuring interview formats and panel questioning.

The Results

The selected individual had an impressive capital projects background and was hugely successful in delivering a significant construction and change phase of the estates strategy in their 3 year tenure.

Head of Estate & Development, Iconic International Sports Venue

The Brief

A world famous sports venue with a major capital investment and facilities expansion plan had struggled to recruit successfully for someone to direct the programme.

Our Process

Through five briefing meetings with our client and various stakeholders we grew to understand its culture and values – key in identifying the right individual. Mapping extended beyond CRE and onto consultancy and tangential areas.

We rigorously assessed and profiled candidates from as far as the US, EMEA and Continental Europe, including those who would have been overlooked had we taken a purely traditional approach.

The Results

We secured an ultra-high profile and talented candidate who had recently completed a high profile development and was open to the next big challenge. He has since restructured the team, and recruited a further project manager to join him.

The successful appointment was a key factor in enabling the client to meet their targets and facilitate the smooth running of the globally significant sporting event which is held within their facilities every year.

"Charlotte was able to understand the assignment brief fully in a succinct and timely manner and in doing so provided the company with genuine candidates who would be a fit for the organisation and role.
 A swift and productive process entailed that added impact to the organisation and fulfilled the hiring requirements." Chartered FCIPD, HR Director
"Charlotte always manages to produce the right candidates for the positions we are seeking to fill." Founder & Partner, Real Estate Advisory
"Charlotte did an absolutely fantastic job of searching and securing a new opportunity for me. Charlotte went the extra mile for me, first meeting me in Sydney and subsequently in London, always keeping me up to date with developments and organising conference calls and meetings with her client. A first class operator, very well connected and highly personable. I have no hesitation in recommending Charlotte and would happily use Charlotte's knowledge and recruiting skills for our ongoing requirements." Head of Corporate Real Estate Asia-Pac, Financial Services
"There are numerous ''experts'' in the world of recruitment, but nobody quite like Charlotte.
Passion, expertise and integrity compliment her uncomplicated style and free-flowing enthusiasm to achieve great result." Head of Customer Experience, Property Consultancy